Return Policy Page
Return, Refund & Cancellation Policy
Every IkkatHub saree is handwoven by weaver families in Pochampally and is quality-checked before packing.
When we accept returns
We accept returns only if you receive a damaged, defective or wrong product. Because every piece is handwoven, we cannot accept returns or replacements for:
- slight colour variation (colours can look different on each phone or screen, and in different light)
- the natural feel, texture or small irregularities of handloom silk, cotton or sico fabric
- sarees on which fall & pico, blouse stitching or any other work was done at your request
- change of mind
How to report a problem
- Contact us within 48 hours of delivery on WhatsApp at +91 95810 25988 or by email at info@ikkathub.com.
- Share your order number, photos of the product and packaging, and an unboxing video (recorded without cuts, starting from the sealed package).
- The item must be unused and unwashed, with its original tags and packaging.
Once your return is approved, we will arrange a pickup or send you a return label. For damaged or wrong items, we pay the return shipping. Items sent back without our approval will not be accepted.
Refunds
After the returned item reaches us and passes inspection, we start your refund within 48 hours, to the account you paid from. Your bank may take 5–7 working days to show it. We do not offer Cash on Delivery. If you prefer, we can send a replacement instead, subject to availability.
Cancellations
You can cancel an order before it is shipped by contacting us on WhatsApp or email, and you will get a full refund. Orders that have already been shipped cannot be cancelled. Orders with fall & pico or blouse stitching cannot be cancelled once the work has started.
Shipping
Delivery within India takes 3–7 working days. Delivery is free anywhere in India. For orders outside India, we confirm the delivery time and charges for your country and ZIP code before you pay. We ship with trusted couriers such as DTDC, Professional Courier and Blue Dart, and share your tracking number once the order is dispatched. You can also use it on our Track Your Order page.
Questions or complaints
WhatsApp +91 95810 25988 · Email info@ikkathub.com
We reply to every complaint within 48 hours.
By placing an order on ikkathub.com, you agree to this policy and our Terms & Conditions.
