Return, Refund & Cancellation Policy

Every IkkatHub saree is handwoven by weaver families in Pochampally and is quality-checked before packing.

When we accept returns

We accept returns only if you receive a damaged, defective or wrong product. Because every piece is handwoven, we cannot accept returns or replacements for:

slight colour variation (colours can look different on each phone or screen, and in different light)
the natural feel, texture or small irregularities of handloom silk, cotton or sico fabric
change of mind

How to report a problem

Contact us within 24 hours of delivery on WhatsApp at +91 95810 25988 or by email at info@ikkathub.com.
Share your order number, photos of the product and packaging, and an unboxing video (recorded without cuts, starting from the sealed package).
The item must be unused and unwashed, with its original tags and packaging.

Once your return is approved, we will arrange a pickup or send you a return label. For damaged or wrong items, we pay the return shipping. Items sent back without our approval will not be accepted.

Refunds

After the returned item reaches us and passes inspection, we start your refund within 48 hours, to your original payment method (card / UPI / net banking). Your bank may take 5–7 working days to show it. We do not offer Cash on Delivery. If you prefer, we can send a replacement instead, subject to availability.

Cancellations

You can cancel an order before it is shipped by contacting us on WhatsApp or email, and you will get a full refund. Orders that have already been shipped cannot be cancelled.

Shipping

Orders are shipped within 2 working days. Delivery within India takes 3–5 working days after dispatch. Delivery is free within Telangana and Andhra Pradesh; for other states the delivery charge depends on your pincode and we confirm it before you pay. For orders outside India, we confirm the delivery time and charges for your country and ZIP code. We ship with trusted couriers such as DTDC, Professional Courier and Blue Dart. Once your order is dispatched, you will receive an email with your tracking number, which you can also use on our Track Your Order page.

Questions or complaints

WhatsApp +91 95810 25988 · Email info@ikkathub.com
We reply to every complaint within 48 hours.

By placing an order on ikkathub.com, you agree to this policy and our Terms & Conditions.

Return Policy Page